Effective Date: December 1, 2013
Last Modified: February 20, 2014
Online version: http://www.retinolla.com/terms.php
1. Preliminary Provisions:
These Terms and Conditions (hereinafter "T&C's" or "Agreement") govern your use of Retinolla.com, its subdomain and directories, and any and all products purchased via our website.
Through the use of these T&C's, we are placing legal conditions on your use of our website and any and all products purchased via it (Retinolla.com, hereinafter the "Service"), and making certain promises to you.
By using, accessing or ordering products from our Website, you hereby agree to all of the following terms.
2. Party Definitions:
"We" are the service and goods provider of Retinolla.com, LPM Marketing LTD, a company formed in Cyprus. When this Agreement uses first-person pronouns such as "us," "we," "our," "ours," etc., those first-person pronouns are referring to us as LPM Marketing LTD
"You," the Customer. As a User of our Service and Purchaser of our Products, this Agreement will refer to the Customer as "You" or through any second-person pronouns, such as "Yours," etc. Hereinafter, the Customer, User of the Service and Buyer of our Products shall be referred to in applicable second-person pronouns.
When the term "Website" is used in this set of T&C's, it means Retinolla.com, unless the Agreement specifically says otherwise.
When the term "Products" is used in this set of T&C's, it means any product sold via Retinolla.com, unless the Agreement specifically says otherwise.
Consideration for Your acquiescence to all of the provisions in this Agreement has been provided to You in the form of allowing You to use Our Website, Our Services and Our Products. You agree that such Consideration is both adequate, and that it is received upon Your using any portion of the Service and Products, including viewing or downloading any portion of Our Website, or purchasing or requesting a trial of any of Our Products.
Our first condition is that you must agree to all of the conditions in this set of Terms and Conditions of use. If You do not wish to be bound by each and every provision in this Agreement, then You are not welcome to use our Service nor purchase Our Products, and should look for alternative services and products.
You may not unilaterally disregard any portion of this Agreement. However, if there is a particular portion of this Agreement that You wish to avoid, You may contact Us to negotiate a separate agreement before You use the Service or purchase any Products. We cannot guarantee that such negotiations will be successful. Nevertheless, if You wish to negotiate Your own personalized Agreement, please contact Us.
If you do not understand all of the terms in this Agreement, then you should consult with a lawyer before using Our Service or purchasing Our Products.
4. Revisions to this Agreement:
We may, from time to time, revise this Agreement. We reserve the right to do so, and You specifically agree that We have this unilateral right. You agree that any modifications or changes to this Agreement are in force immediately upon posting. The updated or edited version supersedes any prior versions immediately upon posting, and the prior version is of no continuing legal effect.
If We change anything in this Agreement, We will change the "Last Modified" date at the top of this Agreement. The most recent version of this Agreement can be accessed at any time using a web browser. You agree to revisit this page on a monthly basis, and to use the "Refresh" button on Your browser when doing so. Upon each visit, You agree to note the date of the last revision to this Agreement. If the "Last Modified" date remains unchanged from the last time You reviewed this Agreement, then You may presume that nothing in the Agreement has been changed since the last time You read it. If the "Last Modified" date has changed, then You can be certain that something in the Agreement has been changed, and You agree that You will re-review the Agreement in its entirety and that You will agree to the new terms or immediately cease use of our Service and Products.
Waiver. If You fail to re-review this Agreement as required to determine if any of the terms have changed, You assume all responsibility for such omissions and You agree that such failure amounts to Your affirmative waiver of Your right to review the amended terms. We are not responsible for Your neglect of Your legal rights.
5. Membership and Registration:
In order to use the Service and purchase the Products, You must register for a username and password. If You have not done so already, You may create a free account on the Registration Page. If You have enrolled in the Service via a promotion, We may automatically generate a password for You. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under Your password or account. You agree to (a) immediately notify Us of any unauthorized use of Your password or account or any other breach of security and (b) ensure that You exit from Your account at the end of each session. We cannot and will not be liable for any loss or damage arising from Your failure to comply with this Section.
6. Shipping Policies:
All orders are processed immediately upon receipt of payment. Our aim is to ship your order as soon as possible, so that you can enjoy the quality of our products immediately. Typically, orders are processed and dispatched within 3 business days, Sunday through Thursday. All orders are shipped from our factory in Israel.
Most orders are shipped via express courier and You can expect to receive your order anywhere between 4 to 5 business days, depending on your location. You will receive a tracking number via email once your order has been dispatched. Please note that a signature will be required upon delivery.
We are not responsible for lost or stolen items. If your item is undelivered beyond the applicable shipping time frame, it is Your sole responsibility to notify Us in writing.
We are not responsible for any delays or additional charges that may arise due to customs tariffs, duties, taxes, handling fees or any other associated checks. It is Your sole responsibility to bear any and all such additional expenses.
It is in Our sole discretion to cancel and refuse shipment of any order. In such event, all associated charges will be refunded in full, under our Return and Refund Policies outlined below.
Please note that We cannot ship, fulfil or accept orders placed from or to the following countries: Australia, Burma (formerly Myanmar), Cote d'Ivoire, Cuba, Democratic Republic of the Congo, Iran, Iraq, Lebanon, Liberia, Malaysia, North Korea (Democratic People's Republic of Korea), Palestinian Territories, the Philippines, Singapore, Somalia, Sudan, Syria, Thailand, Zimbabwe.
7. Return and Refund Policies:
As part of our Our Satisfaction Guarantee, if you are not completely satisfied with your purchase, for any reason, you can return the product up to 30 days after delivery of your order for a full refund of the initial purchase price (less any applicable shipping and handling charges for our customers located outside of the European Union member states).
If you wish to return the Products you have purchased, please send them here:
PO Box 7574
MK11 9GQ, United Kingdom
41 Parr Blvd
L7E 4E3, Canada
122 Smith Hines rd
Greenville, SC 29607
The cost of returning goods is solely yours to bear. Please note that we cannot pay, issue a shipping label or reimburse you in any way whatsoever for the shipping and handling costs of goods that you wish to return.
We are in no way responsible for lost or stolen items and strongly encourage You to send any return Products via registered mail with a delivery confirmation. Once Your return has been received by Our shipping department, it normally takes 2 to 3 business days process your refund.
For customers located outside of the United Kingdom, refunds for the original price of Our Products can be processed only after the returned goods have been received by Us. We cannot issue refunds to You in advance or in good faith. We reserve the right to refuse refunds to customers who repeatedly requests refunds or who, in Our sole discretion, request refunds in bad faith.
Refunds normally take 3-5 business days, but can take up to thirty calendar days to appear on Your statement, depending on your banking institution. If You would like to know whether a refund has been issued, please contact Our Customer Care department.
Refunds can only issued to the same credit card that was charged when ordering Products. We cannot issue refunds in cash, by check, money order or any other similar method. We reserve the right to neither process nor refund packages marked “Return to Sender” or “Delivery Refused”.
8. General Billing Policies:
We accept the following currencies: American dollars (USD), British pounds (GBP), Canadian dollars (CAD) and Euros (EUR). We reserve the right to charge You in whichever currency We deem appropriate. The relevant currency will be displayed on the checkout page before completing Your order. We neither responsible for nor have the ability to refund overdraft fees, currency fluctuations, exchange rates, international and other bank fees or financial penalties that may be levied by Your issuing institution and posted to Your statement or account. You agree to bear all such associated costs.
Our currently supported payment methods include credit and debit cards branded as Visa, Visa Electron, MasterCard, Cirrus, Maestro, American Express and Diners Club, as well as European direct debit in select countries. Please note that all American Express and Diners Club card will be charged in USD. We and Our acquirers reserve the right to decline Your transaction.
9. Trial, Promotional, Special and Limited Time Offers Policies:
Your card will be charged $5.95 once your order has shipped. This charge will appear on your statement as RETINOLLA.COM+16479339312. All products are in stock and normally dispatched within 3 business days of order placement. Please allow up to 4-5 business days for delivery, depending on location and the shipping method selected. If you choose to keep the product you will be charged the full cost of $149.95
From time to time, We may offer You to try some of Our Products without paying their full cost upfront. If You choose to enroll in such a promotional program, You agree that You will pay Us a shipping and handling (S&H) fee for dispatch of Products to You.
You will then have a certain amount of time (Trial Period), normally 2 weeks from the date you receive the trial goods, to sample and evaluate Our Products. If you are not completely satisfied with Products during the trial period, You agree to notify us via email that You wish to return the trial Products. If you do not notify us, your card on file will be charged the discounted cost of Products, typically $149.95. We reserve the right to recharge a declined order at the original purchase value or a lesser amount if your subscription fails to process on the first attempt.
Furthermore, You will be enrolled in Our AutoRefill program at default replenishment and charge rates, if applicable under the promotional terms.
10. AutoRefill Program Policies:
If you choose to enroll in our AutoRefill Program, we will automatically send you a replenishment of the products you have ordered according to our common replenishment guidelines - normally and by default, every 30 calendar days.
Your card will be charged accordingly upon dispatch of each replenishment package, typically $99.87 per replenishment order or the approximate equivalent in the original transaction currency. All AutoRefill packages are sent with complimentary shipping and handling (S&H) and no additional fees are levied. AutoRefill can be cancelled or modified at any time by simply logging into your account or contacting one of our customer satisfaction specialists. Please note that if you enrolled in the AutoRefill program at a certain promotional period, the replenishment charge may be less.
The default AutoRefill replenishment frequency is monthly (every 30 calendar days), but in addition to cancelling, customers can modify their preferred AutoRefill frequency to: 6 weeks (every 45 calendar days), 2 months (every 60 calendar days) or 3 months (every 90 calendar days).
We reserve the right to recharge a declined order at the original purchase value or a lesser amount if your AutoRefill subscription fails to process on the first attempt.
To cancel your enrollment in AutoRefill, please Click Here
11. Sample Policies:
Please note that Samples policy and offers are entirely separate from the Our Trial Policies and offers. Different terms are applicable and conditions attached to either type of promotion, and the onus is on You to ensure you have familiarized yourself with them before entering into an agreement with us by placing an order. We are not responsible for the ways third parties or affiliates market to you. If in doubt, please contact us for clarification before making a purchase.
12. Members Only Beauty Club Policies:
From time to time, during a special or limited promotion, You may be extended an offer to enrol as a member to our beauty club for a monthly membership fee, typically $9.41. You will be granted full, unrestricted access to the members only beauty club immediately upon enrolment, and will typically enjoy at least one month of membership gratis. Once Your gratis access period has expired, You authorize Us to charge the reoccurring monthly membership fee to the card on file.
Your membership to the beauty club may be terminated at any time by You contacting one of Our customer care specialists. No further charges will apply. You retain the right to indefinitely keep any content, including but not limited to ebooks, audio books, tips and lists, which has been lawfully obtained from the members only area during Your membership enrolment tenure, paid or otherwise. The content thus acquired is strictly for Your personal use. It cannot be redistributed commercially without You having obtained prior written consent from Us.
It is noted that Your membership to the beauty club is altogether separate from the Our Trial Policies, any associated offers and potential charges arising from them. Different terms are applicable for each different offer You are enrolling in. The onus is on You to familiarize yourself with the terms attached to each separate offering and ensure you understand them.
13. Cancellation Policies:
Orders can be normally be cancelled if You contact our customer service department the same day the order was placed on. As we strive to dispatch all orders as soon as possible, usually the next business day, we may be unable to cancel your order prior to its dispatch at all times. Please refer to our Return and Refund policies for further information.
If you have paid for a promotional trial of one of our products, you may request that your trial be cancelled within the nominal trial period (usually, 14 days from the day your order was delivered). Visa customers may return the trial goods to us and no further charges will be levied. MasterCard customers can contact our customer support centre and request a cancellation without necessarily having to return trial goods.
Please note that except for MasterCard customers, all trial goods must be returned under our Return and Refund policies for a trial cancellation to be upheld. We reserve the right to charge you the full price of any goods sent to you in good faith on a trial basis should you refuse to return the merchandise as agreed to under the Return and Refund policies.
If you have enrolled in our AutoRefill program, you may altogether cancel or amend the frequency of automatic shipments at any time by contacting our customer care dept. or by securely logging into your account. AutoRefill cancellations are immediate and only applicable to further shipments. Any AutoRefill packages already dispatched fall under our standard Return and Refund policies.
We may, in Our sole discretion, cancel and refuse shipment of any order, at any time, with or without a reason. In such event, we shall refund all associated charges in full, under our Return and Refund Policies outlined in this Agreement.
14. Limitation of Liability:
Disclaimer of Warranties. You expressly agree that the Service and Products are provided "as is" and that use of the Service and Products is at Your own risk. No warranty, representation, condition, undertaking or term - express or implied, statutory or otherwise - including but not limited to the condition, quality, durability, performance, accuracy, reliability, non-infringement, merchantability, or fitness for a particular purpose or use of the Service and Products is given or assumed by us. All such warranties, representations, conditions, undertakings and terms are hereby excluded. We make no warranty that the Service and Products will meet Your requirements and expectations.
In no event shall We be liable to any party for any damages including without limitation, any direct, indirect, special, punitive, incidental or consequential damages (including, but not limited to, damages for loss of business profits, business interruption, loss of programs or information, loss of profits and savings and the like), or any other damages arising - in any way, shape or form - out of the availability, use, reliance on, inability to utilize or improper use of the Service and Products even if We shall have been advised of the possibility of such damages, and regardless of the form of action, whether in contract, tort, or otherwise.
In no event shall We be liable to You for any delays, inaccuracies, errors or omissions with respect to the Products or the transmission or delivery of all or any information thereof, for any damage arising therefrom or occasioned thereby, or for the results obtained from the use of the content of messages.
You agree to indemnify and hold Us and Our subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party in connection with or arising out of Your use of the Service or Products, Your violation of any terms or conditions of this Agreement, Your violation of applicable laws, or Your violation of any rights of another person or entity.
16. Legal Disclaimer:
Our website may contain simulated imagery and/or manipulated graphics. Any such content is for strictly illustrative purposes only and We do not guarantee similar results.
Dead Sea minerals, salts and mud have been found effective in the treatment of psoriasis and other skin disorders. However, our products are not intended to diagnose, treat, cure or prevent any diseases. If you have a serious skin disease, please consult with a dermatologist, your family doctor or another qualified specialist immediately.
All attributed testimonials on this page are from real customers.
No statement or information found on this on this page has not been evaluated by the United States Food and Drug Administration. In the event that You use any information found on Our website without a licensed medical practitioner's approval, You will be diagnosing for Yourself. No responsibility is assumed by Us, the author, publishers or distributors of this information should the information be used in place of a licensed medical practitioner's services. No guarantees of any kind are made for the performance or effectiveness of the preparations mentioned on this website. Furthermore, this information is based solely on the traditional and historic use of a given herb, or on clinical trials that are generally not recognized by any US government agency or medical organization.
We are not affiliated in any way with any third party brands that may be represented on Our website for illustrative purposes. They are all registered trademarks of their respective owners.
17. Waiver and Severability of Terms:
Our failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the Parties nevertheless agree that the court should endeavor to give effect to the Parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
18. Preferred Methods of Communication:
From time to time, We may need to send You important updates regarding your membership status, notifications prior to the expiration of any trial, introductory or promotional activities that You may have enrolled in, et cetera. All such messages and notifications will be displayed in your Message Center, located under your membership profile inside our secure websites. We will send You an email reminder for every new message received to the email address you have provided upon enrolment, unless You have explicitly unsubscribed from our mailing lists.
In the event that You need to contact Us, You can do so using our toll-free telephone numbers, via email, or using the Contact form on our Website.
19. Complete Agreement:
This Agreement, including any other documents that are incorporated by reference, constitutes the entire Agreement between the parties with respect to Your use of the Service and Products, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matter.
20. Governing Law:
This Agreement and all disputes or issues arising from it shall be governed exclusively by the laws of Cyprus, without regard to conflict or conflict of law principles.
Our corporation is legally headquartered in Cyprus, at 12 Mykinon St., Office 23, Nicosia 1065. Please note that this is only a legal address: packages returned to this address shall not be processed and refunds shall not be issued.
21. Surviving Sections:
All provisions of this Agreement that by their nature should survive termination will survive termination, including without limitation, provisions related to intellectual property, warranty disclaimers, limitations of liability, indemnity, governing law, and the general provisions.
The section titles in this Agreement are for convenience only and have no legal or contractual effect.
If you have any questions or comments with regards to this agreement, please contact one of our customer satisfaction specialists by email at [email protected], or call us at +1-647-933-9312 (U.S. and Canada) or +44-20-3150-0257 (U.K. and EU)..